PDFSafeSupport
Something broken, or just have a question?
Get in touch
The fastest way to reach us is email: support@pdfsafe.io. Tell us which tool you were using and what happened — a screenshot helps if something looked wrong, but please don’t attach files containing sensitive information over email.
Frequently asked questions
Do I need to sign up or create an account?
No. Every tool on pdfsafe.io works right now, with no signup, no login, and no email address required. We do offer an optional account (email and password, a magic link, or Google) if you'd like to subscribe to Premium or manage an existing subscription, but it changes nothing about using the free tools today.
Are my files really never uploaded?
Yes, for every tool on this site, including PDF to Word — each one processes your file entirely inside your browser using WebAssembly and JavaScript, and never touches our servers.
Is pdfsafe.io really free?
Yes. Every tool works for free, with clearly stated limits on a few of them (see below) rather than a hidden trial that expires. Premium removes those limits for people who want more.
What are the free tier's limits?
Most tools support files up to 20MB (Compress allows 50MB, since shrinking large files is its whole purpose). Merge, JPG-to-PDF, PNG-to-PDF, and WebP-to-PDF process up to 2 files at a time for free. PDF to Word allows 3 conversions per day for free. Premium raises the file size limit to 100MB, removes the batch cap, and gives unlimited PDF-to-Word conversions. Since client-side tools run in your own browser, very large files may also be limited by your device's own memory rather than anything on our end.
Why did my PDF to Word conversion look off?
PDF to Word is a genuinely hard problem — reconstructing an editable document from a fixed-layout PDF. Simple documents convert cleanly; complex ones (multi-column layouts, tables with merged cells, rotated headers) can occasionally misplace some content. We're actively improving this.