Refund Policy

This policy covers refunds for pdfsafe.io Premium subscriptions. It applies regardless of which billing method processed your payment — see below.

Subscriptions are non-refundable

We do not issue refunds or credits for partial subscription periods, including unused time after you cancel. When you cancel, future renewal charges stop immediately, but you keep Premium access for the rest of the period you already paid for (through the end of that billing month or year) — see our Terms & Conditionsfor the full cancellation policy. Because you retain full access through that period, we don’t prorate or refund the remaining time.

Billed charge in error

If you believe you were charged incorrectly — for example, a duplicate charge, a charge after you believe you already cancelled, or a charge you don’t recognize — email support@pdfsafe.iowith your account email and the approximate date of the charge, and we’ll look into it. Refunds granted for a confirmed billing error are issued to the original payment method.

How billing works

Depending on where you’re located, your subscription is billed one of two ways:

• India: billed in INR via Razorpay, a licensed Indian payment processor.
• Everywhere else: billed in USD via Paddle.com, our reseller and Merchant of Record for these transactions. Paddle collects payment and handles tax (VAT/sales tax/GST) on our behalf, and any refund we approve for a Paddle-billed charge is processed by Paddle.

Contact

Questions about a charge or this policy: support@pdfsafe.io.